Privacy Policy
This website (“Site”) is owned and operated by Sierra Agra USA, LLC, a California Corporation (“we”, “our,” or “us”). This Privacy Policy discloses our collection of information through any use of the Site by you (“you,” “your,” or “User”) and how we may use the information. By accessing, browsing, or otherwise using the Site, you acknowledge and consent to our collection and use of information as set forth in this Privacy Policy.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. YOUR USE OF THE SITE CONSTITUTES YOUR CONSENT TO THIS PRIVACY POLICY. DO NOT USE THE SITE IF YOU ARE UNWILLING OR UNABLE TO CONSENT TO THIS PRIVACY POLICY. We recommend checking this Privacy Policy periodically, as it may be subject to changes or updates.
Information We Collect and How We Use It
The Site is intended for a general audience and is not directed towards children under the age of 13. If you are under 13 years old, please refrain from providing any personal information through or on the Site.
When you place an online order, we collect your name, shipping and billing addresses, telephone numbers, email address, and preferred shipping methods. This information is necessary to ensure prompt and accurate delivery of your orders. In the case of gift shipments to third parties, we also collect the recipient's name and address. Your credit card information is used solely for billing purposes.
Throughout our site, we offer you the opportunity to receive emails or mailings regarding new products, special offers, and upcoming promotions. We always provide you with the option to opt-in or opt-out of receiving such communications. If you no longer wish to receive such information, please refer to the "Removal from Mailings" section below.
You may contact us and submit messages, requests, comments, or other content ("User Message") through the Site. When submitting a User Message, we may collect your name, the name of your company or organization (if applicable), the nature of the company or organization (if applicable), address, city, state, email address, and other relevant contact information. We use this information to respond to your User Message and, if you have opted in, to send you emails or mailings regarding new products, special offers, and upcoming promotions. If you prefer not to receive such information, please see the "Removal from Mailings" section below.
We may disclose personal information when required by law or in response to a valid legal request. We may also share information with third parties to prevent fraud and reduce credit risks.
We may engage third-party organizations to assist with tasks such as email delivery, customer service, or product shipment. These third parties may have access to personal information necessary to perform their functions.
In the event of a merger or acquisition involving us, customer information may be transferred as one of the business assets.
IP Address
We track IP addresses (the Internet address of your computer) for system administration purposes. IP addresses are logged during user sessions to determine website visit frequency. In most cases, this information is viewed and promptly deleted. We do not link IP addresses to specific customer identities.
Cookies
Cookies are identifiers transferred to your computer's hard drive through your web browser. They allow us, if applicable, to track your shopping cart and remember your selections while ordering. We do not use cookies to retrieve personal information from your computer.
Security
The Site implements security measures to protect against loss, misuse, and alteration of information under our control. We prioritize the protection of your personal and order information. We use Secure Socket Layer (SSL) encryption to encrypt the information you provide, ensuring its confidentiality during transmission over the Internet. SSL is an industry-standard security protocol for sensitive transactions.
Removal From Mailings
To opt-out of receiving email or mailing communications, you may respond to the emails we send with your removal request or send an email to info@sierra-agra.com. Please note that there may be a delay between your request and the update of our mailing lists. We appreciate your patience in this regard.
Links to Other Websites
The Site may contain links to websites owned or operated by third parties. These links are provided for your convenience, but we do not have control over the operation of these third-party websites. We encourage you to review the privacy policies of those websites to understand their information collection and usage practices.
International Visitors
This Privacy Policy is intended to cover the collection of information on our website from United States residents. If you visit our website from outside the United States, please be aware that your information may be transferred to, stored, or processed in the United States. The data protection and other laws of the United States may not provide the same level of protection as those in your country. By accessing or using the Site, or by providing any of your information to us through the Site, you consent to the transfer of your information to our facilities and the third parties with whom we share it, as described in this Privacy Policy.
Notification Of Changes
If we make any significant changes to our information usage practices that affect your personal information, we will post relevant updates on the Site.
Effective Date: July 17, 2023
Note: This revised privacy policy supersedes any previous versions and becomes effective as of the date indicated above.